At Jeevan Dhara Trust, we deeply appreciate every donation made towards our mission of supporting underprivileged communities. We are committed to ensuring transparency and satisfaction with all contributions made. However, we understand that there may be circumstances where a refund is requested. This policy outlines our process for handling donation refunds.
Donations may be refunded under the following circumstances:
The donation was made in error (e.g., duplicate transactions or incorrect amount entered).
The donation was made using fraudulent or unauthorized means.
The donor requests a refund due to dissatisfaction with our processes or services, subject to review.
To request a refund, please follow these steps:
Send an email to trustjeevandhara786@gmail.com with the subject line “Donation Refund Request”.
Provide the following details:
Full Name
Contact Information
Transaction Date
Donation Amount
Reason for Refund Request
Our team will review your request and respond within 7-10 business days.
Approved refunds will be processed using the original method of payment.
Refunds may take 7-14 business days to reflect in your account, depending on your bank or payment provider.
If the donation was made via a third-party payment gateway, any transaction fees deducted by the gateway will not be refunded.
Certain donations may not be eligible for a refund, including:
Donations made towards specific campaigns where funds have already been allocated.
Donations made more than 30 days prior to the refund request.
Donations received in exchange for services, products, or event participation.
Jeevan Dhara Trust reserves the right to modify or update this policy at any time. Changes will be posted on our website with the updated date.
For any questions or concerns regarding our donation refund policy, please contact us:
📍 Address: B-3 Anandpur Dham, Karala, DL 81, Delhi, New Delhi – 110081
📧 Email: trustjeevandhara786@gmail.com
📞 Phone: 9601766890
